Assistant Reception Manager

Valor Hospitality; Portrush; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Room discounts

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee discounts

Wellness activities

Professional development

Job summary

Dunluce Lodge in Portrush, a 5-star luxury resort, seeks an Assistant Reception Manager to lead the front office and shape the guest experience from check-in to check-out. This is a pivotal role in one of Northern Ireland’s most anticipated openings.

You will mentor the front desk team, handle reservations and guest relations, and ensure smooth operations using Opera PMS. The role requires leadership, calm under pressure, excellent communication, and a commitment to hospitality excellence across

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Skills

Team leadership

Guest service

Communication

Staff development

Problem solving

Tools

Opera

PMS

Job description

Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for a Assistant Reception Manager to help lead our front office team. This role offers the unique opportunity to shape the guest experience at one of Northern Ireland’s most anticipated openings.

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities

Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.

Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.

Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.

Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.

Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.

Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.

Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have

Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.

Strong leadership skills with the ability to inspire and manage a team effectively.

Excellent communication and interpersonal skills.

Proficiency in hotel management software (e.g., Opera, PMS).

Strong organizational skills and attention to detail.

Ability to handle stressful situations with a calm and professional demeanor.

Flexibility to work various shifts, including weekends and holidays.

In addition to competitive rates of pay, we also offer

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.