Luxury Front Desk Leader – Guest Experience

Valor Hospitality Careers - UK; Portrush; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Team member discounts

50% dining discount

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Dunluce Lodge in Portrush, a newly opened 5-star luxury resort, is seeking an Assistant Reception Manager to lead the front desk team and shape the guest experience from check-in to check-out. You will drive guest satisfaction through proactive leadership and impeccable service in a high-profile Northern Ireland opening.

As the Assistant Reception Manager, you will oversee reservations, billing, and inter-department coordination while upholding the highest standards of hospitality.

Qualifications

• Proven supervisory experience in hospitality, preferably hotel reception.
• Strong leadership to inspire and manage a team.
• Excellent communication and interpersonal skills.
• Experience with hotel management software such as Opera/PMS.

Responsibilities

• Lead, train, and motivate front desk team to deliver exceptional service.
• Handle guest inquiries, complaints, and special requests with empathy.
• Oversee daily front desk operations for efficiency and smooth procedures.
• Manage room reservations, cancellations, and modifications accurately.
• Handle billing, invoicing, and cash management per hotel policy.
• Coordinate with other departments to meet guest needs promptly.
• Maintain front desk policies and health & safety compliance.

Skills

Team leadership

Guest relations

Operational excellence

Reservation management

Financial duties

Communication

Attention to detail

Stress management

Flexibility

Tools

Opera PMS

Job description

Dunluce Lodge in Portrush, a newly opened 5-star luxury resort, is seeking an Assistant Reception Manager to lead the front desk team and shape the guest experience from check-in to check-out. You will drive guest satisfaction through proactive leadership and impeccable service in a high-profile Northern Ireland opening.

As the Assistant Reception Manager, you will oversee reservations, billing, and inter-department coordination while upholding the highest standards of hospitality.