Assistant Reception Manager

Valor Hospitality Careers - UK; Portrush; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Team member discounts

50% dining discount

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Dunluce Lodge in Portrush, a newly opened 5-star luxury resort, is seeking an Assistant Reception Manager to lead the front desk team and shape the guest experience from check-in to check-out. You will drive guest satisfaction through proactive leadership and impeccable service in a high-profile Northern Ireland opening.

As the Assistant Reception Manager, you will oversee reservations, billing, and inter-department coordination while upholding the highest standards of hospitality.

Qualifications

• Proven supervisory experience in hospitality, preferably hotel reception.
• Strong leadership to inspire and manage a team.
• Excellent communication and interpersonal skills.
• Experience with hotel management software such as Opera/PMS.

Responsibilities

• Lead, train, and motivate front desk team to deliver exceptional service.
• Handle guest inquiries, complaints, and special requests with empathy.
• Oversee daily front desk operations for efficiency and smooth procedures.
• Manage room reservations, cancellations, and modifications accurately.
• Handle billing, invoicing, and cash management per hotel policy.
• Coordinate with other departments to meet guest needs promptly.
• Maintain front desk policies and health & safety compliance.

Skills

Team leadership

Guest relations

Operational excellence

Reservation management

Financial duties

Communication

Attention to detail

Stress management

Flexibility

Tools

Opera PMS

Job description

Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for a Assistant Reception Manager to help lead our front office team. This role offers the unique opportunity to shape the guest experience at one of Northern Ireland's most anticipated openings.

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Our ideal candidate will have

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

In addition to competitive rates of pay, we also offer

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.