Front Desk Specialist – Caring Care Home

Avery-Healthcare; Bournemouth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

DBS check funded

Job summary

Avery Healthcare is recruiting a Receptionist - Bank at Westbourne Tower Care Home in Bournemouth. You will be the first point of contact, delivering professional, high-quality customer service to residents, families, and visitors, with a warm and welcoming demeanor.

Your duties include answering calls, recording messages, and providing reception-related administration. You will maintain databases, assist the General Manager, liaise with Housekeeping, and support the home in delivering an

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly and welcoming attitude in person and on the phone.
• Demonstrates problem-solving ability when handling enquiries.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Excellent communication skills

Friendly and welcoming attitude

Problem-solving skills

Job description

Avery Healthcare is recruiting a Receptionist - Bank at Westbourne Tower Care Home in Bournemouth. You will be the first point of contact, delivering professional, high-quality customer service to residents, families, and visitors, with a warm and welcoming demeanor.

Your duties include answering calls, recording messages, and providing reception-related administration. You will maintain databases, assist the General Manager, liaise with Housekeeping, and support the home in delivering an