Front Desk & Service Coordinator – Auto Repair

ACTIVATE GROUP LIMITED; West of England; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Annual pay review

Quarterly bonus

Health plan

Life assurance

Free breakfasts

Birthday surprise

Job summary

Activate Group Limited is seeking a Customer Service Advisor to support the Bristol Accident Repair team. The role focuses on greeting customers, arranging courtesy cars, and coordinating with the workshop to keep customers informed on repair progress.

Based at Bristol (AAR site), the successful candidate will handle payments, invoices and occasional complaints, while upholding health and safety standards and company policies. The role is 45 hours per week with a salary of £33,391 per annum.

Qualifications

• Strong attention to detail in a busy environment.
• Excellent communication across phone, email, and in person.
• Ability to greet customers and create a welcoming reception experience.
• Proactive approach to resolving issues and enquiries.

Responsibilities

• Reception area management: greet customers and provide a positive experience.
• Deliver outstanding customer service consistently.
• Coordinate and manage logistics of collection/delivery using a large fleet of courtesy cars.
• Liaise with workshop to confirm vehicle completion times and convey delays or special instructions.
• Regularly update customers on repair progress.
• Carry out basic inspections to identify any vehicle issues to avoid uninsured costs.
• Process payments and issue invoices.
• Assist with handling complaints per company policy.
• Adhere to all policies, SOPs and health & safety regulations.

Skills

Attention to detail

Communication skills

Customer service

Time management

Organisational skills

Professionalism

Confidential information handling

Tools

Computer literacy

Job description

Activate Group Limited is seeking a Customer Service Advisor to support the Bristol Accident Repair team. The role focuses on greeting customers, arranging courtesy cars, and coordinating with the workshop to keep customers informed on repair progress.

Based at Bristol (AAR site), the successful candidate will handle payments, invoices and occasional complaints, while upholding health and safety standards and company policies. The role is 45 hours per week with a salary of £33,391 per annum.