Front Desk Receptionist (Relief) - Care Home

Methodist Homes MHA; Midsomer Norton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Pension scheme

Life assurance

Free DBS checks

Counselling support

Flexible annual leave options

Discounts via Blue Light Card

Induction and training

Long service awards

Job summary

MHA is seeking a warm, organised Receptionist (Relief) to join The Willows care home in Mobberley. You will be the first point of contact for visitors and callers, providing a friendly and professional welcome and supporting the smooth day-to-day running of the home.

This role requires good communication, front-of-house experience, and proficiency with Microsoft Office. You will work as part of a compassionate team, ensuring safeguarding and health & safety policies are followed while upholding

Qualifications

• Telephone and reception experience or equivalent customer-facing experience.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• pleasant, professional manner and smart presentation.
• Team-focused approach with initiative.
• Interest in supporting older people and values of the charity.

Responsibilities

• Welcome all visitors courteously and verify identity.
• Notify staff of visitors and direct them appropriately.
• Answer and manage incoming calls professionally.
• Provide administrative support to Home Manager and Administrator.
• Operate office equipment and maintain office systems.
• Support home security and uphold safeguarding policies.
• Promote the home’s good reputation through customer service.
• Attend meetings, training and mandatory courses as required.
• Follow MHA policies on health & safety and equal opportunities.

Skills

Reception experience

Strong communication

Organisational skills

Team player

Customer service

Tools

Microsoft Office

Job description

MHA is seeking a warm, organised Receptionist (Relief) to join The Willows care home in Mobberley. You will be the first point of contact for visitors and callers, providing a friendly and professional welcome and supporting the smooth day-to-day running of the home.

This role requires good communication, front-of-house experience, and proficiency with Microsoft Office. You will work as part of a compassionate team, ensuring safeguarding and health & safety policies are followed while upholding