Receptionist (Relief) based at The Willows, Mobberley

Methodist Homes MHA; Midsomer Norton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Pension scheme

Life assurance

Free DBS checks

Counselling support

Flexible annual leave options

Discounts via Blue Light Card

Induction and training

Long service awards

Job summary

MHA is seeking a warm, organised Receptionist (Relief) to join The Willows care home in Mobberley. You will be the first point of contact for visitors and callers, providing a friendly and professional welcome and supporting the smooth day-to-day running of the home.

This role requires good communication, front-of-house experience, and proficiency with Microsoft Office. You will work as part of a compassionate team, ensuring safeguarding and health & safety policies are followed while upholding

Qualifications

• Telephone and reception experience or equivalent customer-facing experience.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• pleasant, professional manner and smart presentation.
• Team-focused approach with initiative.
• Interest in supporting older people and values of the charity.

Responsibilities

• Welcome all visitors courteously and verify identity.
• Notify staff of visitors and direct them appropriately.
• Answer and manage incoming calls professionally.
• Provide administrative support to Home Manager and Administrator.
• Operate office equipment and maintain office systems.
• Support home security and uphold safeguarding policies.
• Promote the home’s good reputation through customer service.
• Attend meetings, training and mandatory courses as required.
• Follow MHA policies on health & safety and equal opportunities.

Skills

Reception experience

Strong communication

Organisational skills

Team player

Customer service

Tools

Microsoft Office

Job description

Receptionist (Relief) based at The Willows, Mobberley

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

We are looking for a warm, organised and professional Receptionist to join our team at MHA. This is a key front-of-house role, providing a friendly and reassuring welcome to residents, visitors and professionals, while supporting the smooth day-to-day running of the home.

As Receptionist, you will be the first point of contact for visitors and telephone enquiries, helping to create a positive first impression and ensuring enquiries are handled efficiently and courteously. You will also provide administrative support to the Home Manager and Administrator as required.

What you will do

• Welcome all visitors courteously, check their identity and establish the reason for their visit.
• Notify the appropriate member of staff of visitors’ arrival and ensure visitors are directed correctly.
• Answer and manage incoming telephone calls in a friendly and professional manner, responding to enquiries or redirecting calls as needed.
• Provide administrative support to the Home Manager and Administrator, including processing documentation.
• Operate office equipment such as computers, photocopiers and other standard office systems.
• Help maintain the security of the home at all times.
• Promote the good reputation of the home through professional conduct and customer service.
• Attend staff and client meetings, training and mandatory courses as required.
• Work in line with MHA policies, including safeguarding, infection prevention, health & safety and equal opportunities.

About you

We are looking for someone who is friendly, calm and confident, with excellent communication and organisational skills.

You will bring:

• Telephone and reception experience, or equivalent customer-facing experience.
• Experience of using Microsoft Office or similar IT systems.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• The ability to multitask and remain calm under pressure.
• A pleasant, professional manner and smart presentation.
• A team-focused approach with the ability to use your own initiative.
• An interest in supporting older people and living out MHA’s values.

You will be joining an organisation with strong values and a supportive culture, where every role plays an important part in helping people live later life well. At MHA, reception teams help create safe, welcoming and well-organised homes.

Rewards and benefits

In addition to a competitive hourly rate, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms (where applicable)
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

About the home

The Willows care home in Mobberley

The Willows is a nursing home in the village of Mobberley, offering colleagues a tranquil and community-based setting in which to work. The home supports residents with a range of needs, including dementia, and colleagues are central to delivering high-quality, person-centred care.

The team culture is warm and inclusive, with colleagues supporting one another and taking pride in the relationships they build with residents. Regular activities, social connections and links with the local area create a varied and engaging working environment.

For job seekers wanting to develop their skills in nursing and dementia care within a close-knit team, The Willows provides a rewarding and purpose led place to grow.

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.<br>Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.