Reception & Admin Coordinator - Care Home

MOP Healthcare Ltd; Stafford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

School-hours option

Long-term stability

Supportive management

Competitive salary

Job summary

MOP Healthcare Ltd is seeking a friendly and efficient Receptionist to manage the home’s front desk, handle calls, and provide essential administrative support. The role requires strong communication, organisational skills and a customer-focused approach.

You will welcome residents, relatives and professionals, maintain filing systems, and support daily operations. A proactive attitude toward digital marketing tasks is welcomed.

Qualifications

• Experience in reception, administration or office management (care/healthcare experience desirable but not essential).
• Excellent communication and customer service skills.
• Strong organisational and record-keeping skills.
• Confident handling of confidential and sensitive information.
• Able to work independently and prioritise workload.
• Interest in digital marketing or social media would be an advantage.

Responsibilities

• Welcome residents, relatives, visitors, contractors and healthcare professionals in a courteous and professional manner.
• Operate the main reception desk during working hours.
• Answer and direct telephone calls promptly and accurately.
• Take clear messages and ensure they are passed to the appropriate person.
• Monitor visitor sign-in and sign-out procedures.
• Issue visitor badges where required.
• Ensure safeguarding and security procedures are followed for all visitors.
• Maintain a clean, tidy and welcoming reception area at all times.
• Provide general administrative support to the management and administration team.
• Prepare, scan, photocopy and file documents accurately.
• Maintain both paper and electronic filing systems.
• Process incoming and outgoing post.
• Order and maintain office stationery and supplies.
• Assist with data entry onto the home's electronic care and administration systems.
• Produce letters, reports and other documents as requested.
• Support the smooth day-to-day running of the office and reception.
• Assist with digital marketing tasks if required.

Skills

Communication

Customer service

Organisational skills

Confidentiality

Independent working

Digital marketing interest

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

MOP Healthcare Ltd is seeking a friendly and efficient Receptionist to manage the home’s front desk, handle calls, and provide essential administrative support. The role requires strong communication, organisational skills and a customer-focused approach.

You will welcome residents, relatives and professionals, maintain filing systems, and support daily operations. A proactive attitude toward digital marketing tasks is welcomed.