Front Desk Receptionist - NHS Hospital (Shift)

Royal Marsden; Greater London; Remote; GBP 19,000 - 23,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking a full-time Shift Receptionist to join our front-of-house team. The role combines customer care with operational and administrative duties in a fast-paced hospital setting.

Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites, including Wallace Wing Reception and Switchboard, and will work a 7:00–23:00 rota across 37.5 hours per week.

Qualifications

• Good general education with English GCSE standard or equivalent.
• Educated to diploma level, City & Guilds in Customer Service / Customer & Reception Services.
• Reception or Customer Service experience which demonstrates the understanding of the key function for providing a support service.

Responsibilities

• First Point of Contact: Provide friendly and professional front-of-house reception service for patients and visitors.
• Facilities Helpdesk Duties: Log and resolve routine requests; escalate more complex matters to appropriate manager.
• Team Support and Flexibility: Provide reception cover at other sites or departments as required, with flexible hours.
• Policy and Governance Awareness: Stay up-to-date with Trust policies and procedures.

Skills

Communication

Organisation

IT literacy

Teamwork

Decision making

Attention to detail

Time management

Discretion

Education

English GCSE standard

Diploma City & Guilds in Customer Service / Customer & Reception Services

Tools

Microsoft Word

Outlook

Excel

Job description

The Royal Marsden NHS Foundation Trust is seeking a full-time Shift Receptionist to join our front-of-house team. The role combines customer care with operational and administrative duties in a fast-paced hospital setting.

Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites, including Wallace Wing Reception and Switchboard, and will work a 7:00–23:00 rota across 37.5 hours per week.