Shift Receptionist

THE ROYAL MARSDEN; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust in London seeks a full-time Shift Receptionist to join the busy front-of-house service. The role covers a 37.5-hour week on a rota from 07:00 to 23:00, across Chelsea and other sites as required.

You will be the first point of contact for patients and visitors, delivering professional, confidential reception support in a fast-paced hospital setting. We value reliability, organisation and strong communication.

Qualifications

• Reliable, organised and confident with excellent communication skills.
• Ability to manage competing priorities, use initiative and work independently.

Responsibilities

• First Point of Contact: greet and welcome patients and visitors, ensuring courteous and efficient service.
• Facilities Helpdesk Duties: log requests and resolve routine issues, escalate complex matters as needed.
• Team Support and Flexibility: provide reception cover at other sites/departments to maintain service continuity.
• Policy and Governance Awareness: stay up to date with Trust policies and government initiatives.

Skills

Customer service

Administrative skills

Communication

IT literacy

Job description

The Main Reception Team at The Royal Marsden, Fulham Road, is looking for a full-time Shift Receptionist to join our busy front-of-house service. This is a varied and responsible role, combining excellent customer care with a range of operational and administrative duties in a fast-paced hospital environment., The Shift Receptionist is a key front-line representative of the Facilities Directorate, delivering a professional, welcoming, and efficient reception service to patients, visitors, and staff. Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites as required,supporting both the Main Reception and Wallace Wing Reception functions. The post holder is expected to exercise sound judgment, initiative, and effective problem-solving skills in managing a wide range of administrative and operational tasks. While day-to-day priorities will be set by line management, the post holder is also expected to respond appropriately to ad-hoc requests from other members of the Facilities Directorate, where these align with the scope of the role. The Shift Receptionist plays a key role in maintaining high standards of professionalism, confidentiality, and customer care, acting as a reliable point of contact for internal and external stakeholders across the,

• First Point of Contact: To provide a friendly and professional front-of-house reception service. Greet and welcome all patients and visitors, acting as the first point of contact and ensuring that everyone is treated courteously and efficiently.
• Facilities Helpdesk Duties: To serve as a central contact point for Facilities-related requests and queries. Log all incoming requests (in person, by phone, or via email) and use initiative to resolve routine issues. Exercise judgment to resolve more complex or urgent matters to the appropriate Facilities manager or service (e.g. Estates, Security) in a timely manner, ensuring no request is overlooked.
• Team Support and Flexibility: To demonstrate flexibility in supporting the wider team. Provide reception cover at other sites or departments (such as the Wallace Wing Reception and Switchboard) when required, adjusting to different working locations or shifts to maintain service continuity. Be willing to adjust working hours or take on additional relevant duties at short notice to cover for colleague absences (sickness or annual leave) or peak operational periods.
• Policy and Governance Awareness: To take personal responsibility for remaining up to date with Trust policies, procedures, and relevant government initiatives.

We are looking for someone reliable, organised and confident, with excellent communication skills and the ability to remain calm under pressure. You will need to manage competing priorities, use initiative, work independently when required and respond professionally to patients, relatives, staff, contractors and emergency situations. Strong IT and administrative skills are essential. Previous NHS experience is helpful but not required. This full-time post is 37.5 hours per week, working a rota across 07:00 to 23:00, Monday to Sunday, including Bank Holidays. Applicants must therefore be able to work flexibly across the full shift pattern.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.