Front Desk Receptionist – Elevate Guest Experience

Bespoke Hotels; Arrochar; On-site; GBP 18,000 - 21,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to join our team. You will maximise room revenues, provide efficient and courteous service, and ensure total guest satisfaction. The ideal candidate will have outstanding communication and organisational skills, with at least one year in a similar role.

Knowledge of PMS Guestline/Rezlynx is advantageous, with full training provided. As a Receptionist, you will manage check-in/check-out procedures, assist guests with requests, and contribute to a positive

Qualifications

• Excellent customer service with professional demeanor.
• Clear communication and ability to prioritise tasks.
• Strong organisational skills and attention to detail.

Responsibilities

• Maximise room revenues in line with company standards.
• Provide efficient and courteous service to ensure guest satisfaction.
• Handle check-in/out procedures and guest requests promptly and professionally.
• Upsell opportunities to increase revenue.
• Resolve guest complaints effectively and professionally.
• Operate the telephone system in line with company standards.

Skills

Excellent Customer Service

Communication skills

Organisational skills

Phone & Computer literacy

Tools

PMS Guestline/Rezlynx

Job description

Bespoke Hotels is seeking a Receptionist to join our team. You will maximise room revenues, provide efficient and courteous service, and ensure total guest satisfaction. The ideal candidate will have outstanding communication and organisational skills, with at least one year in a similar role.

Knowledge of PMS Guestline/Rezlynx is advantageous, with full training provided. As a Receptionist, you will manage check-in/check-out procedures, assist guests with requests, and contribute to a positive