Hotel Front Desk Pro — Elevate Guest Experience & Career Growth

JW Lees; Wilmslow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay & tronc

Annual profit share bonus

30% discount on food & drink

50% off food on shift

Discounted hotel stays

Wellbeing support

Career development programs

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees invites applications for a Hotel Receptionist to join our team. You will meet and greet guests, manage bookings both face to face and online, and check guests in and out of the hotel.

You will handle reservations, room allocations, and respond to guest requirements with a focus on great service. Additionally, you will maintain occupancy levels, manage the booking system including rate changes, handle cash and card payments, and ensure a safe work environment by reporting hazards or

Responsibilities

• Meet and greet guests and visitors to the Hotel
• Manage face to face, online and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Job description

JW Lees invites applications for a Hotel Receptionist to join our team. You will meet and greet guests, manage bookings both face to face and online, and check guests in and out of the hotel.

You will handle reservations, room allocations, and respond to guest requirements with a focus on great service. Additionally, you will maintain occupancy levels, manage the booking system including rate changes, handle cash and card payments, and ensure a safe work environment by reporting hazards or