Front Desk & Guest Experience Specialist

Bespoke Hotels; Fort William; On-site; GBP 16,000 - 22,000; Full time

Job summary

Bespoke Hotels in Fort William seeks a Receptionist to maximise room revenues while delivering efficient, courteous service for total guest satisfaction.

The ideal candidate will have excellent communication and organisational skills, and at least one year’s experience in a similar role. You will handle check-in/out, guest requests and bookings, and operate the hotel phone and computer systems to company standards.

Qualifications

• Experience in a hotel or customer-related role is desirable.
• Excellent customer service skills and ability to follow standards.
• Good organisational skills and the ability to prioritise tasks.
• Able to communicate well with guests and teammates.
• Familiarity with phone and computer systems.

Responsibilities

• Handle check-ins and check-outs in line with company standards.
• Respond promptly to guest requests and enquiries.
• Upsell services and maximize room revenues where appropriate.
• Ensure cash, till and payment procedures are accurate and secure.
• Provide courteous, efficient service to guests and maintain a professional appearance.

Skills

Communication

Organisational skills

Customer service

Prioritisation

Job description

Bespoke Hotels in Fort William seeks a Receptionist to maximise room revenues while delivering efficient, courteous service for total guest satisfaction.

The ideal candidate will have excellent communication and organisational skills, and at least one year’s experience in a similar role. You will handle check-in/out, guest requests and bookings, and operate the hotel phone and computer systems to company standards.