Guest Experience Receptionist

Bespoke Hotels; Truro; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bespoke Hotels in the United Kingdom is looking for exceptional people to join our team as a Receptionist. You will maximise room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate will possess outstanding communication and organisational skills and have at least one year’s experience in a similar position.

Qualifications

• Excellent customer service skills and ability to follow standards.
• Outstanding communication and organisation skills.
• At least one year of experience in a similar position.

Responsibilities

• Familiarise with the day's business, including arrivals, departures and special requests.
• Check in and check out guests following company standards.
• Upsell to maximise sales using incentives and promotions.
• Handle guest enquiries promptly and courteously.
• Resolve customer complaints professionally and promptly.
• Operate the telephone system in line with company standards.

Skills

Customer service

Communication

Organisation

Tools

Phone system

Job description

Bespoke Hotels in the United Kingdom is looking for exceptional people to join our team as a Receptionist. You will maximise room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate will possess outstanding communication and organisational skills and have at least one year’s experience in a similar position.