Front Desk Pro – Flexible Zero-Hours Receptionist

SMT GB; Ely; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible working arrangements

Employee Assistance Programme (EAP)

Training and development opportunities

Friendly and supportive team

Job summary

SMT GB is seeking a professional and approachable Receptionist to join our Duxford Head Office on a zero-hours basis to cover holidays and sickness. As the face of SMT GB, you'll be the first point of contact for visitors, customers, contractors and employees, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of our head office.

This is a varied role that would suit someone who enjoys working with people, can multitask effectively and takes

Qualifications

• Previous experience in a receptionist, front-of-house, administration or customer service role.
• Excellent communication and interpersonal skills.
• A professional, friendly and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy office environment.

Responsibilities

• Welcoming visitors, customers and contractors and ensuring sign-in procedures are completed correctly.
• Managing incoming calls and directing enquiries to the appropriate departments.
• Monitoring and responding to the reception email inbox.
• Processing incoming and outgoing mail, including preparing post for Royal Mail collection.
• Maintaining stationery supplies and placing orders within budget guidelines.
• Supporting colleagues and managers with office equipment requests.
• Coordinating employee rental vehicle bookings.
• Assisting with the scheduling of employee health checks and other appointments.
• Providing overflow telephone support for busy departments.
• Managing call-back requests and communicating them to the relevant teams.
• Supporting meeting arrangements, including room bookings, refreshments and deliveries.
• Arranging taxi bookings for visitors and employees as required.
• Completing shift handovers and communicating outstanding actions.
• Securing the reception area at the end of shift.
• Providing general administrative support across the business.

Skills

Receptionist experience

Customer service

Organisational skills

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

SMT GB is seeking a professional and approachable Receptionist to join our Duxford Head Office on a zero-hours basis to cover holidays and sickness. As the face of SMT GB, you'll be the first point of contact for visitors, customers, contractors and employees, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of our head office.

This is a varied role that would suit someone who enjoys working with people, can multitask effectively and takes