Flexible Front Desk Receptionist (Zero-Hours)

SMT GB; Newmarket; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Flexible hours

EAP

Training & development

Friendly team

Job summary

SMT GB is seeking a professional and approachable Receptionist at our Duxford Head Office to cover holidays and sickness on a zero-hours, casual basis. You will be the first point of contact for visitors and colleagues, delivering a welcoming reception service and supporting day-to-day office operations.

Responsibilities include greeting and sign-in, handling calls and emails, mail processing, meeting support, and coordinating bookings—all while maintaining a high level of customer service.

Qualifications

• Experience in receptionist/front-of-house/admin or customer service.
• Excellent communication and interpersonal skills.
• Professional, friendly and customer-focused approach.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a busy office environment.
• Good IT skills, including Microsoft Office applications.

Responsibilities

• Greet visitors and contractors; complete sign-in procedures.
• Manage incoming calls and direct enquiries.
• Monitor the reception email inbox.
• Process incoming/outgoing mail; prepare post for Royal Mail collection.
• Maintain stationery; place orders within budget.
• Support colleagues with office equipment requests.
• Coordinate employee vehicle bookings.
• Assist with scheduling health checks and other appointments.
• Provide overflow telephone support for busy departments.
• Communicate call-back requests to relevant teams.
• Support meeting arrangements, room bookings, refreshments and deliveries.
• Arrange taxi bookings for visitors and employees as required.
• Complete shift handovers and communicate outstanding actions.
• Secure the reception area at the end of shift.
• Provide general administrative support across the business.

Skills

Communication

Organisation

Multitasking

MS Office

Tools

Visitor management systems

Job description

SMT GB is seeking a professional and approachable Receptionist at our Duxford Head Office to cover holidays and sickness on a zero-hours, casual basis. You will be the first point of contact for visitors and colleagues, delivering a welcoming reception service and supporting day-to-day office operations.

Responsibilities include greeting and sign-in, handling calls and emails, mail processing, meeting support, and coordinating bookings—all while maintaining a high level of customer service.