Flexible Front Desk Receptionist – Head Office

SMT GB; Royston; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible working arrangements

Employee Assistance Programme (EAP)

Training and development opportunities

Friendly and supportive team

Job summary

SMT GB, a leading distribution company, is seeking a friendly Receptionist at our Duxford Head Office. This zero-hours, casual role covers holidays and sickness and requires a proactive, customer-focused approach to greet visitors and manage calls and mail.

You will support day-to-day office operations, coordinate meetings, handle supplier and staff inquiries, and assist with basic administrative tasks. Flexibility and reliability are essential for this busy front desk position.

Qualifications

• Previous experience in a receptionist, front-of-house, administration or customer service role.
• Excellent communication and interpersonal skills.
• A professional, friendly and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy office environment.
• Good IT skills, including Microsoft Office applications.
• A reliable, flexible and proactive attitude.

Responsibilities

• Welcoming visitors, customers and contractors and ensuring sign-in procedures are completed correctly.
• Managing incoming calls and directing enquiries to the appropriate departments.
• Monitoring and responding to the reception email inbox.
• Processing incoming and outgoing mail, including preparing post for Royal Mail collection.
• Maintaining stationery supplies and placing orders within budget guidelines.
• Supporting colleagues and managers with office equipment requests.
• Coordinating employee rental vehicle bookings.
• Assisting with the scheduling of employee health checks and other appointments.
• Providing overflow telephone support for busy departments.
• Managing call-back requests and communicating them to the relevant teams.
• Supporting meeting arrangements, including room bookings, refreshments and deliveries.
• Arranging taxi bookings for visitors and employees as required.
• Completing shift handovers and communicating outstanding actions.
• Securing the reception area at the end of shift.
• Providing general administrative support across the business.

Skills

Customer service

Communication

Multitasking

Organisational skills

Job description

SMT GB, a leading distribution company, is seeking a friendly Receptionist at our Duxford Head Office. This zero-hours, casual role covers holidays and sickness and requires a proactive, customer-focused approach to greet visitors and manage calls and mail.

You will support day-to-day office operations, coordinate meetings, handle supplier and staff inquiries, and assist with basic administrative tasks. Flexibility and reliability are essential for this busy front desk position.