Receptionist

SMT GB; Cambridge; On-site; GBP 1,240,000 - 1,653,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee Assistance Programme (EAP)

Training and development opportunities

Friendly and supportive team

Job summary

SMT GB in Duxford, Cambridgeshire, is seeking a professional Receptionist on a zero-hours, casual basis to cover holidays and sickness at our head office. You will be the first point of contact for visitors, customers, contractors and staff, ensuring a welcoming and efficient reception while supporting day-to-day operations.

The role suits someone who enjoys working with people, multitasking and delivering excellent customer service, with responsibilities ranging from sign-ins and calls to

Qualifications

• Experience in receptionist/front-of-house/admin/customer service roles.
• Excellent communication and interpersonal skills.
• Professional, friendly and customer-focused approach.
• Strong organisational skills with attention to detail.

Responsibilities

• Welcoming visitors and directing them appropriately.
• Manage incoming calls and respond to emails.
• Process mail and arrange post for collection.
• Order stationery within budget and maintain supplies.
• Support with office equipment requests and meet room bookings.
• Coordinate vehicle bookings and health checks scheduling.
• Provide overflow telephone support to busy departments.

Skills

Customer service

Communication

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Receptionist

Location: Duxford, Cambridgeshire

Contract: Zero Hours, Casual

Hours: Ad-hoc holiday and sickness cover

We're looking for a professional and approachable Receptionist to join our Duxford Head Office team on a zero-hours basis to cover holidays and sickness.

As the face of SMT GB, you'll be the first point of contact for visitors, customers, contractors and employees, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of our head office.

This is a varied role that would suit someone who enjoys working with people, can multitask effectively and takes pride in delivering excellent customer service.

What You'll Be Doing

• Welcoming visitors, customers and contractors and ensuring sign-in procedures are completed correctly.
• Managing incoming calls and directing enquiries to the appropriate departments.
• Monitoring and responding to the reception email inbox.
• Processing incoming and outgoing mail, including preparing post for Royal Mail collection.
• Maintaining stationery supplies and placing orders within budget guidelines.
• Supporting colleagues and managers with office equipment requests.
• Coordinating employee rental vehicle bookings.
• Assisting with the scheduling of employee health checks and other appointments.
• Providing overflow telephone support for busy departments.
• Managing call-back requests and communicating them to the relevant teams.
• Supporting meeting arrangements, including room bookings, refreshments and deliveries.
• Arranging taxi bookings for visitors and employees as required.
• Completing shift handovers and communicating outstanding actions.
• Securing the reception area at the end of shift.
• Providing general administrative support across the business.

What You'll Bring

You’ll be a confident and professional individual who enjoys providing excellent customer service and creating a positive first impression. With strong communication and organisational skills, you’ll be comfortable managing a variety of administrative tasks while maintaining a welcoming and efficient reception service. You’ll be proactive, dependable and able to adapt to changing priorities in a busy office environment.

Essential

• Previous experience in a receptionist, front-of-house, administration or customer service role.
• Excellent communication and interpersonal skills.
• A professional, friendly and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy office environment.
• Good IT skills, including Microsoft Office applications.
• A reliable, flexible and proactive attitude.

Desirable

• Experience working within a busy office environment.
• Experience handling high volumes of telephone calls.
• Knowledge of visitor management systems.

What’s In It For You?

At SMT GB, we’re committed to supporting our people and helping them succeed. In return for your contribution, you’ll receive:

• Competitive hourly rate.
• Flexible working arrangements.
• Employee Assistance Programme (EAP).
• Training and development opportunities.
• Friendly and supportive team environment.

Closing & Interviews

We are reviewing applications as they are received and may close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

Please note that we are unable to provide sponsorship for this position.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.