Front Desk & Patient Care Coordinator

JD Healthcare Group; Cardiff; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

32 days leave including bank holidays

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development

Job summary

JD Healthcare Group in the UK is seeking a friendly Receptionist to be the first point of contact for patients, handling appointments, inquiries, and payments while keeping the front-of-house welcoming and efficient.

You will work closely with clinical and admin teams, register new patients in internal systems such as PRISM and HFEA portals, and support clinic events, with occasional weekend or bank holiday cover.

Qualifications

• Excellent interpersonal and communication skills with a warm, professional and patient-centred approach.
• Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and EMR.
• Strong organisational skills with the ability to manage multiple tasks simultaneously, maintaining accuracy under pressure.
• Friendly, empathetic and responsive manner with a genuine commitment to delivering an outstanding patient experience.

Responsibilities

• Deliver a professional and welcoming front-of-house service, meeting and greeting patients and ensuring they are seen promptly and made to feel at ease
• Manage appointment scheduling systems, ensuring all bookings are accurate, up to date and patient pathways are correctly followed
• Handle patient enquiries, general queries, follow-up communications and incoming calls with professionalism and care
• Process patient payments accurately and maintain records of transactions including PDQ receipts and end-of-day financial reporting
• Register new patients on internal systems and relevant portals including PRISM and HFEA
• Ensure the reception, waiting areas and consulting rooms are clean, organised and fully stocked at all times
• Oversee stock control for clinical consumables and office supplies, ensuring timely ordering through internal systems
• Support the coordination of clinic events such as open days, working closely with internal teams to ensure smooth delivery (occasional weekend or bank holiday cover may be required)

Skills

Customer service

Communication

Multitasking

Professionalism

Organization

Tools

Outlook

Excel

Word

Teams

CRM platforms

EMR

Job description

JD Healthcare Group in the UK is seeking a friendly Receptionist to be the first point of contact for patients, handling appointments, inquiries, and payments while keeping the front-of-house welcoming and efficient.

You will work closely with clinical and admin teams, register new patients in internal systems such as PRISM and HFEA portals, and support clinic events, with occasional weekend or bank holiday cover.