Receptionist

London Women's Clinic; Bromley; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

32 days annual leave including bankhol

Life assurance

Pension plan

Wellbeing programs

Staff discounts

Job summary

JD Healthcare Group is seeking a welcoming Receptionist to be the first point of contact for patients across our fertility clinics. You will manage appointments, handle enquiries, process payments and ensure a smooth front-of-house experience in a busy clinical environment.

The role is a 12-month fixed-term maternity cover, working closely with clinical and administrative teams to support patient journeys and clinic operations.

Qualifications

• Excellent interpersonal and communication skills; warm, professional and patient-centred approach.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and patient management systems/EMR.
• Experience in a patient-facing or healthcare administrative role is desirable.

Responsibilities

• Deliver a professional and welcoming front-of-house service and greet patients.
• Manage appointment scheduling, keep bookings accurate and patient pathways followed.
• Handle patient enquiries, follow-up communications and incoming calls with care.
• Process payments accurately and maintain transaction records and daily reports.
• Register new patients on internal systems and portals (PRISM, HFEA).
• Ensure reception, waiting areas and consulting rooms are clean, stocked, and organized.
• Oversee stock control for consumables and office supplies with timely ordering.
• Support clinic events and occasional weekend or bank holiday cover.

Skills

Interpersonal skills

Communication skills

Organisational skills

Patient-centred approach

Multitasking under pressure

Tools

PRISM

HFEA portal

CRM platforms

Job description

About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

About The Role

As a Receptionist at JD Healthcare, you will be the first point of contact for our patients — setting the tone for their entire experience from the moment they arrive. This is a busy, varied and genuinely rewarding role that sits at the heart of clinic life. You will manage appointments, handle patient enquiries, process payments and ensure the front-of-house environment is welcoming, organised and running smoothly at all times. Working closely with clinical and administrative teams, your contribution will be felt by every patient who walks through our doors. If you are warm, professional and passionate about delivering an outstanding experience, we would love to hear from you.

This is a 12 month fixed term maternity cover role

What You Will Do

• Deliver a professional and welcoming front-of-house service, meeting and greeting patients and ensuring they are seen promptly and made to feel at ease
• Manage appointment scheduling systems, ensuring all bookings are accurate, up to date and patient pathways are correctly followed
• Handle patient enquiries, general queries, follow-up communications and incoming calls with professionalism and care
• Process patient payments accurately and maintain records of transactions including PDQ receipts and end-of-day financial reporting
• Register new patients on internal systems and relevant portals including PRISM and HFEA
• Ensure the reception, waiting areas and consulting rooms are clean, organised and fully stocked at all times
• Oversee stock control for clinical consumables and office supplies, ensuring timely ordering through internal systems
• Support the coordination of clinic events such as open days, working closely with internal teams to ensure smooth delivery (occasional weekend or bank holiday cover may be required)

What We Are Looking For

Essential

• Excellent interpersonal and communication skills with a warm, professional and patient-centred approach
• Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
• Strong organisational skills with the ability to manage multiple tasks simultaneously, maintaining accuracy under pressure
• Friendly, empathetic and responsive manner with a genuine commitment to delivering an outstanding patient experience

Desirable

• Previous experience in a receptionist, clinic coordinator or healthcare administrative role
• Experience in a patient-facing or customer service environment
• Experience supporting clinical or nursing teams
• Exposure to private healthcare, fertility or women's health clinics
• Strong IT literacy with experience using booking systems, CRMs or patient databases

What We Offer

• 32 days annual leave including bank holidays
• Life assurance
• Pension plan
• Workplace Nursery Scheme
• MyGym discounts
• Staff treatment discounts
• EV Car Scheme and Cycle2Work
• Perkbox benefits platform
• Health and wellness programmes
• Ongoing learning and development opportunities

Equal Opportunities

JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.