Patient Experience Receptionist - Clinic Front Desk

London Women's Clinic; Bromley; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

32 days annual leave including bankhol

Life assurance

Pension plan

Wellbeing programs

Staff discounts

Job summary

JD Healthcare Group is seeking a welcoming Receptionist to be the first point of contact for patients across our fertility clinics. You will manage appointments, handle enquiries, process payments and ensure a smooth front-of-house experience in a busy clinical environment.

The role is a 12-month fixed-term maternity cover, working closely with clinical and administrative teams to support patient journeys and clinic operations.

Qualifications

• Excellent interpersonal and communication skills; warm, professional and patient-centred approach.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and patient management systems/EMR.
• Experience in a patient-facing or healthcare administrative role is desirable.

Responsibilities

• Deliver a professional and welcoming front-of-house service and greet patients.
• Manage appointment scheduling, keep bookings accurate and patient pathways followed.
• Handle patient enquiries, follow-up communications and incoming calls with care.
• Process payments accurately and maintain transaction records and daily reports.
• Register new patients on internal systems and portals (PRISM, HFEA).
• Ensure reception, waiting areas and consulting rooms are clean, stocked, and organized.
• Oversee stock control for consumables and office supplies with timely ordering.
• Support clinic events and occasional weekend or bank holiday cover.

Skills

Interpersonal skills

Communication skills

Organisational skills

Patient-centred approach

Multitasking under pressure

Tools

PRISM

HFEA portal

CRM platforms

Job description

JD Healthcare Group is seeking a welcoming Receptionist to be the first point of contact for patients across our fertility clinics. You will manage appointments, handle enquiries, process payments and ensure a smooth front-of-house experience in a busy clinical environment.

The role is a 12-month fixed-term maternity cover, working closely with clinical and administrative teams to support patient journeys and clinic operations.