Front Desk & Office Support Specialist

Benefact Group; Newcastle upon Tyne; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Pension 5% rising to 10% after 5 years

Annual bonus scheme

Life assurance 4x salary

Income protection up to 65% of salary

25 days annual leave + bank holidays

Career development support

Employee assistance programme

Job summary

Lycetts Insurance Brokers, part of Benefact Group, is seeking a Receptionist for our Newcastle upon Tyne office. You will be the first point of contact for visitors and clients, delivering a welcoming, professional environment and supporting day-to-day office operations.

This 35-hour-per-week role (Mon–Fri) includes alternating shifts: Week 1 8:30am–4:30pm, Week 2 9:00am–5:00pm. You’ll handle calls, coordinate meetings, assist with admin tasks, and help ensure smooth service across the business.

Qualifications

• Strong communication skills.
• Excellent personal interaction skills, the role will include interactions with clients and colleagues based in Newcastle and beyond.
• Experience of data input
• Appropriate IT skills

Responsibilities

• Acting as the first point of contact for visitors, providing a professional and welcoming reception service.
• Managing incoming telephone calls and directing enquiries to the appropriate teams and colleagues.
• Supporting the day-to-day administration of the office, ensuring a smooth and efficient working environment.
• Coordinating meeting rooms, visitor arrangements, post, deliveries and courier services to support the smooth running of the office.
• Maintaining reception and communal areas to a high standard, creating a positive experience for visitors and employees.
• Assisting with administrative tasks including document preparation, data entry, filing and record management.
• Supporting colleagues across the business with ad hoc administrative and office support activities.
• Ordering and monitoring office supplies, ensuring stock levels are maintained.
• Working collaboratively with colleagues to deliver an excellent service and contribute to the smooth running of the office.

Skills

Communication

Interpersonal skills

Data input

IT skills

Job description

Lycetts Insurance Brokers, part of Benefact Group, is seeking a Receptionist for our Newcastle upon Tyne office. You will be the first point of contact for visitors and clients, delivering a welcoming, professional environment and supporting day-to-day office operations.

This 35-hour-per-week role (Mon–Fri) includes alternating shifts: Week 1 8:30am–4:30pm, Week 2 9:00am–5:00pm. You’ll handle calls, coordinate meetings, assist with admin tasks, and help ensure smooth service across the business.