Front Desk & Office Experience Lead — Flexible Hours

NiCE; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

NiCE in London is seeking a professional, organised Receptionist to be the face of our London office. You’ll be the first point of contact for employees, customers, suppliers and visitors, helping create an outstanding workplace experience and ensuring smooth day‑to‑day operations.

The role covers reception duties, facilities coordination, workplace administration and office events, with opportunities to collaborate across the business in a fast‑paced, multinational environment.

Qualifications

• Previous experience in a Receptionist, Front of House, Office Coordinator, or Administrative Support role.
• Excellent communication and interpersonal skills with a professional and approachable manner.
• Strong organisational skills with the ability to effectively manage multiple priorities.
• High attention to detail and a proactive approach to problem-solving.
• Strong customer service mindset and commitment to delivering a great workplace experience.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently while also collaborating effectively across teams.

Responsibilities

• Deliver a professional and welcoming experience for all visitors, employees, and external partners.
• Manage the reception area, ensuring it remains organised, presentable, and operating efficiently.
• Coordinate visitor access, maintain sign-in procedures, and support office security protocols.
• Book and manage meeting rooms, including room setup, catering arrangements, and visitor requirements.
• Handle incoming and outgoing mail, courier services, and international shipments.
• Maintain office supplies, stationery, and workplace inventory levels.
• Raise purchase orders, process invoices, and support expense tracking where required.
• Liaise with building management, vendors, contractors, and workplace service providers.
• Coordinate facilities requests and ensure office issues are resolved promptly.
• Support employee engagement activities, office events, and workplace initiatives.
• Assist with administrative tasks and projects that contribute to a positive employee experience.

Skills

Reception experience

Communication

Organisational skills

MS Office

Work independently

Team collaboration

Job description

NiCE in London is seeking a professional, organised Receptionist to be the face of our London office. You’ll be the first point of contact for employees, customers, suppliers and visitors, helping create an outstanding workplace experience and ensuring smooth day‑to‑day operations.

The role covers reception duties, facilities coordination, workplace administration and office events, with opportunities to collaborate across the business in a fast‑paced, multinational environment.