Front Desk & Guest Services Supervisor

Courtyard by Marriott; Exeter; On-site; GBP 30,000 - 33,000; Full time

Job summary

Courtyard by Marriott Exeter is seeking a Front Office Manager to lead the front desk, bell staff and guest services, ensuring a smooth check-in and check-out experience and exceptional guest satisfaction. You will supervise daily operations, coach team members, handle escalations, monitor service standards, and collaborate with hotel leadership to maximise revenue and guest loyalty.

This on-site role requires strong leadership, communication, and a hands-on approach to daily hotel operations in

Qualifications

• High school diploma or GED is required or a 2-year degree in hospitality-related field.
• 2 years of experience in guest services, front desk, or related area preferred.

Responsibilities

• Lead front desk team and guest services operations.
• Ensure efficient check-in/check-out processes and guest satisfaction.
• Coach and supervise staff across front desk, bell, and switchboard.
• Address guest concerns and resolve issues to maintain service quality.
• Collaborate with management to meet department goals and financial targets.

Skills

Front desk operations

Guest services

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management or related major

Tools

None

Job description

Courtyard by Marriott Exeter is seeking a Front Office Manager to lead the front desk, bell staff and guest services, ensuring a smooth check-in and check-out experience and exceptional guest satisfaction. You will supervise daily operations, coach team members, handle escalations, monitor service standards, and collaborate with hotel leadership to maximise revenue and guest loyalty.

This on-site role requires strong leadership, communication, and a hands-on approach to daily hotel operations in