Hotel Receptionist FULL TIME

Courtyard by Marriott; Exeter; On-site; GBP 15,153 - 20,664; Full time

Benefits offered by this job

Meals - Complimentary meals

Life Insurance

Training resources

Apprenticeships

Holiday 20 days + holidays

Uniform provided

Company pension

Wellbeing resources

Awards & recognition

Marriott hotel discounts

F&B discounts 20%

Job summary

Courtyard Exeter Sandy Park, a Marriott hotel opened in 2022, is seeking Guest Experience Experts to join a team next to the Exeter Chiefs Rugby Stadium. You will be on your feet across the floor, delivering exceptional service and attending to guest needs throughout shifts.

Shifts are early or late with no split shifts, and the role offers a range of benefits including meals, life insurance, training resources, apprenticeships, and a company pension.

Qualifications

• Guest Experience Expert role requires hospitality mindset and ability to move around on feet.
• Excellent communication and guest interaction skills preferred.

Responsibilities

• Deliver memorable guest experiences and manage guest requests.
• Assist with reports and day-to-day operations related to front-of-house and events.

Job description

Additional Information

Job Number 26090351

Job Category Rooms & Guest Services Operations

Location Sandy Park Way, Exeter, England, United Kingdom, EX2 7NNVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: 13.10

The Courtyard by Marriott hotel Sandy Park , Exeter is a Hotel which opened in 2022 and is uniquely positioned next to the Exeter Chiefs Rugby Stadium with 250 bedrooms. Whether you are a rugby fan or not – this is destination for talent spotting

The View ; A completely unique roof top restaurant & bar venue offering locally sourced fresh produce in Exeter. Distinctly visible from far distances and is synonymous with the service experience provided, it features elegant and spacious seating in a contemporary design.

Kitchen & Bistro ; Located on our 3rd floor, this more relaxed dining option caterers for the business guests all day and offers simple dishes using the best local ingredients Devon has offer.

As well as our 2 culinary offerings, we cater for meetings and events whilst hosting elite sports teams, along with bespoke celebrations.

At Courtyard Exeter Sandy Park, we put people first. We are committed to supporting our associates and creating an environment where everyone feels valued. In return for your dedication, you will be part of a welcoming team focused on delivering exceptional service and memorable guest experiences. All our shifts are either earlie or lates do no split shifts.

YOUR EFFORTS, OUR APPRECIATION

£13.10 per hour

• Meals - Complimentary Meals in our canteen.
• Life Insurance – Protection for loved ones
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 20 days of holiday + public holidays (Increase over time)
• Uniform Provided - Dry cleaning included.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• Benefit Hub - Access to further discounts for shopping, cinema tickets, technology and more!
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.