Dedicated Network Receptionist

Rapport Guest Services; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance and cash rewards

Contributory pension scheme

Wellness programs

Employee Assistance Program

Job summary

Rapport Guest Services is seeking a Dedicated Network Receptionist to cover premium buildings in Regent Street and St James’s. You will rotate across sites, managing front-of-house duties, greeting guests, and coordinating meeting room bookings with a focus on consistent, high-quality service.

The role offers a 40-hour week on a shift rota (7:30 AM to 8 PM, Monday to Sunday). You will work within a sociable, collaborative team and gain exposure to a diverse property portfolio while pursuing

Qualifications

• Lives Rapport values and demonstrates rapport-building.
• Confident, upbeat approach with ability to adapt and build rapport with stakeholders.
• Strong presentation and interpersonal skills; polished written, verbal, phone and email etiquette.

Responsibilities

• Develop a strong understanding of each building within the client’s portfolio to support flexible coverage.
• Maintain a flexible, can-do attitude across all tasks and locations.
• Anticipate and respond to the needs of clients and visitors.
• Oversee meeting room bookings and ensure they are correctly booked out and turned over.
• Greet and assist all guests and visitors with professionalism and courtesy.
• Provide consistently high standards of service delivery.
• Work proactively and efficiently to ensure timely and reliable support; manage emails and phone calls promptly and professionally.

Skills

Interpersonal skills

Customer service

Multitasking

Communication

Job description

Join our dynamic and fast-growing team as a Dedicated Network Receptionist, representing a renowned global property management client in the heart of Regent Street and St James’s. This is an exciting role for someone who thrives on variety, connection, and the opportunity to make a real impact every day.

As part of our network of 35 premium buildings, you’ll rotate between locations, each with its own personality and style. From elegant front-of-house concierge desks to vibrant community hubs and welcoming residential receptions, every site offers something new to discover.

You’ll play a vital role in ensuring seamless service continuity across the client’s portfolio, providing cover for lunches, holidays, training sessions, and occasional unplanned absences. Flexibility is key, and there may be times when evening or bank holiday support is required.

We’re looking for someone who enjoys working in a collaborative, sociable environment and takes pride in delivering outstanding service. In return, you’ll gain exposure to an impressive property portfolio, opportunities for development, and the support of a team that values your contribution and celebrates success together.

Type of Contract: Full-time, PermanentHours: 40 hours per week (shift rota basis; 7:30 AM and 8 PM, Monday to Sunday)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Key Responsibilities

• Develop a strong understanding of each building within the client’s portfolio to support flexible coverage.
• Maintain a flexible, can‑do attitude across all tasks and locations.
• Anticipate and respond to the needs of clients and visitors.
• Oversee meeting room bookings and ensure they are correctly booked out and turned over.
• Greet and assist all guests and visitors with professionalism and courtesy.
• Provide consistently high standards of service delivery.
• Work proactively and efficiently to ensure timely and reliable support.Manage emails and phone calls promptly and professionally.

What We’re Looking For

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Bring a confident, upbeat approach and adapt quickly while building rapport with ease.Engage comfortably with all stakeholders through a positive, outgoing manner.
• Take pride in presentation and demonstrate strong interpersonal skills.
• Show strong digital and communication skills with polished written, verbal, phone and email etiquette.
• Work with self‑motivation managing tasks independently and staying on top of workload effectively.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.