Front Desk Guest Experience Specialist (Part-Time)

Leonardo Hotel Hinckley Island; Hinckley; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Special room rates

Vouchers and recognition schemes

Talent referral scheme

Thank You Week

Wellbeing calendar

Ongoing training programmes

Job summary

Leonardo Hotel Hinckley Island is seeking a Receptionist on a part-time 20-hour weekly contract. You will greet guests, manage check-in/check-out, answer calls, and collaborate with teams to deliver exceptional guest experiences.

This role offers ongoing training and perks such as staff rates, recognition schemes, and wellbeing initiatives, with a focus on service excellence and proactive guest care.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Guest Care culture and work on own initiative.
• Friendly team player with effective collaboration and communication.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times.
• Manage check-in and check-out processes, offering exceptional experiences.
• Answer the telephone professionally and action enquiries.
• Collaborate with colleagues in other departments to elevate guest experience.
• Manage guest complaints calmly; escalate to the Duty Manager when needed.
• Maintain expert knowledge of hotel products and outlets for guest service.
• Upsell room upgrades, breakfast and seasonal offers to meet targets.
• Follow safety and security protocols to protect guests.
• Utilise relevant systems to complete tasks promptly.
• Adhere to policies, data protection and health & safety regulations.

Skills

Guest care

Communication

Teamwork

Proactive attitude

Feedback openness

Community involvement

Job description

Leonardo Hotel Hinckley Island is seeking a Receptionist on a part-time 20-hour weekly contract. You will greet guests, manage check-in/check-out, answer calls, and collaborate with teams to deliver exceptional guest experiences.

This role offers ongoing training and perks such as staff rates, recognition schemes, and wellbeing initiatives, with a focus on service excellence and proactive guest care.