Front Desk Guest Experience Specialist

DoubleTree by Hilton Edinburgh Airport; Newbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Amazing staff discounts

Learning and progression opportunities

Friends and family rates

Employee Assistance Program

Free Leisure Club access

Long service awards

Recognition awards

Refer a Friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Edinburgh Airport invites applications for a Receptionist to join our team in Edinburgh. You will welcome guests, handle check-ins and check-outs, and ensure a seamless start to their stay.

The role demands a friendly, service-oriented approach, the ability to work shifts, strong IT skills, and teamwork. We offer staff discounts, career progression, free parking, and a dynamic hospitality environment managed by Klarent Hospitality.

Qualifications

• Passionate with willingness to learn.
• Exceptional customer service capable of making guests smile.
• True team player.
• Competent level of IT proficiency.
• Ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In to Check-Out.
• Assist guest queries promptly and efficiently.
• Demonstrate knowledge of room categories, rates and packages.
• Maximise room occupancy and upsell hotel services.
• Ensure compliance with security, fire regulations and health and safety.

Skills

Exceptional customer service

Willingness to learn

Team player

IT proficiency

Work under pressure

Job description

DoubleTree by Hilton Edinburgh Airport invites applications for a Receptionist to join our team in Edinburgh. You will welcome guests, handle check-ins and check-outs, and ensure a seamless start to their stay.

The role demands a friendly, service-oriented approach, the ability to work shifts, strong IT skills, and teamwork. We offer staff discounts, career progression, free parking, and a dynamic hospitality environment managed by Klarent Hospitality.