Receptionist

DoubleTree by Hilton Edinburgh Airport; Newbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Amazing staff discounts

Learning and progression opportunities

Friends and family rates

Employee Assistance Program

Free Leisure Club access

Long service awards

Recognition awards

Refer a Friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Edinburgh Airport invites applications for a Receptionist to join our team in Edinburgh. You will welcome guests, handle check-ins and check-outs, and ensure a seamless start to their stay.

The role demands a friendly, service-oriented approach, the ability to work shifts, strong IT skills, and teamwork. We offer staff discounts, career progression, free parking, and a dynamic hospitality environment managed by Klarent Hospitality.

Qualifications

• Passionate with willingness to learn.
• Exceptional customer service capable of making guests smile.
• True team player.
• Competent level of IT proficiency.
• Ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In to Check-Out.
• Assist guest queries promptly and efficiently.
• Demonstrate knowledge of room categories, rates and packages.
• Maximise room occupancy and upsell hotel services.
• Ensure compliance with security, fire regulations and health and safety.

Skills

Exceptional customer service

Willingness to learn

Team player

IT proficiency

Work under pressure

Job description

Job Ref: AM15724

Branch: Doubletree by Hilton Edinburgh Airport

Location: Doubletree by Hilton Edinburgh Airport, Edinburgh

Salary/Benefits: Competitive pay along with incentives and access to Hilton staff rates worldwide.

Contract type: Contract

Hours: Full Time

Shift pattern: 06:30-15:00 / 14:30-23:00

Hours per week: 40

Posted date: 23/08/2026

Closing date: 23/10/2026

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Welcome to DoubleTree by Hilton Edinburgh Airport, where we’ll greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street. Catch a show at the EICC or Royal Highland Showground with ease during your stay. Reach Murrayfield Stadium in just 20 minutes via bus or tram.

Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check‑out time.

Gather with friends and co‑workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24‑hour room service. Go for a swim in the heated indoor pool, take a class in the fitness centre, or book a beauty appointment in our spa.

Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air‑conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. The hotel is also pleased to offer event catering, a business centre and ample car parking.