Front Desk Guest Experience Specialist

Killyhevlin Hotel; Enniskillen; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Northern Ireland is seeking a dedicated Hotel Receptionist to welcome guests and manage their check-in/check-out processes. The successful candidate will provide exceptional customer service, liaise with various hotel departments, and ensure a memorable stay for guests. Qualifications include a good education standard, relevant licenses, and prior customer service experience. This role requires flexibility for shifts and teamwork.

Benefits

Meal on duty

Free secure staff car parking

Employee of the month award

Staff discounts

Qualifications

• Must have a National Insurance Number and current photographic ID.
• Flexible to work shifts and weekends with excellent timekeeping.

Responsibilities

• Checking in and checking out guests and allocating rooms.
• Providing excellent customer care and managing guest requests.
• Cashier duties and General office maintenance.

Skills

Good Standard of education: GCSE English and Maths (or equivalent) grade B or higher

ECDL (European Computer Driving Licence) or equivalent

NVQ Level 2 (or equivalent) in reception/office and business skills

Previous employment within a customer service industry

Experience of working shifts and weekends

Experience of working within a team

Knowledge of the locality

Permitted to legally live & work in Northern Ireland/UK

National Insurance Number

Experience of computerised room management system

Experience of food and beverage service

Experience of housekeeping service

Job description

A leading hotel in Northern Ireland is seeking a dedicated Hotel Receptionist to welcome guests and manage their check-in/check-out processes. The successful candidate will provide exceptional customer service, liaise with various hotel departments, and ensure a memorable stay for guests. Qualifications include a good education standard, relevant licenses, and prior customer service experience. This role requires flexibility for shifts and teamwork.