Front Desk & Guest Experience Coordinator

CBRE Group, Inc.; United Kingdom; Remote; GBP 20,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a Receptionist for its Carterton site to deliver an exceptional customer service experience for residents and guests.

The role involves welcoming visitors, managing registrations, issuing passes and guiding them through safety procedures, while maintaining a tidy reception and supporting facilities administration. Key duties include coordinating meetings, bookings, IT system usage, arranging taxis, and providing local-area information.

Qualifications

• Experience in operating a resource or a hotel reservation system.
• Strong experience of operating within a Customer Service environment.
• Present a self-image of confidence and authority.
• Service oriented attitude.
• Excellent time management and organisational skills.

Responsibilities

• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
• Efficient guest registration and host notification with the ability to remember guest names and faces.
• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• Ensure the reception desk is kept immaculate and tidy at all times.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
• Book taxis and cars for staff and visitors as required from the approved site suppliers.
• Administer the bookings for meeting rooms and inductions.
• To be competent and confident in the use of a range of relevant IT systems.
• To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
• To undertake general team administration duties for the Facilities Management operation as directed.
• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Contribution to and use of the Customer Service team noticeboard at all times.

Skills

Strong customer services skills

Computer literate

Team player

Excellent time management

Memorise names

Job description

CBRE Group, Inc. is seeking a Receptionist for its Carterton site to deliver an exceptional customer service experience for residents and guests.

The role involves welcoming visitors, managing registrations, issuing passes and guiding them through safety procedures, while maintaining a tidy reception and supporting facilities administration. Key duties include coordinating meetings, bookings, IT system usage, arranging taxis, and providing local-area information.