Guest Experience Coordinator

CBRE Group, Inc.; Carterton; On-site; GBP 21,000 - 26,000; Full time

Job summary

CBRE Group, Inc. is recruiting a Receptionist for the Carterton site to deliver exceptional customer service to residents and guests. The role involves greeting visitors, registering guests, and coordinating bookings while ensuring a tidy, staffed reception desk and smooth operations.

The successful candidate will handle host notifications, provide local information, and support facilities management with admin duties, using multiple IT systems and ensuring professional presentation at all times.

Qualifications

• Experience in operating a resource or hotel reservation system.
• Strong experience in operating within a Customer Service environment.
• Computer literate; able to learn new software and systems.

Responsibilities

• Provide an exceptional Customer Service experience to site residents and their guests.
• Greet guests courteously and anticipate their needs.
• Register guests and explain HSE and evacuation procedures.
• Book taxis and arrange transport for staff and visitors.
• Administer bookings for meeting rooms and inductions.
• Maintain the reception area to a high standard; cover desk during hours.

Skills

Customer service

Communication

Time management

Teamwork

Memorization

Tools

Hotel/resource reservation system

Job description

CBRE Group, Inc. is recruiting a Receptionist for the Carterton site to deliver exceptional customer service to residents and guests. The role involves greeting visitors, registering guests, and coordinating bookings while ensuring a tidy, staffed reception desk and smooth operations.

The successful candidate will handle host notifications, provide local information, and support facilities management with admin duties, using multiple IT systems and ensuring professional presentation at all times.