Client Experience & Front Desk Coordinator

CBRE Group, Inc.; Warrington; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a front of house/coordinator to manage reception and visitor services across one or more properties in the North West.

You will support a site team of six, handle meeting room bookings, client catering, AV requirements and maintain high standards of client experience. Responsibilities include managing the visitor process, responding to client requests, administering safety records, coordinating with suppliers, and assisting CBRE Management with budgeting and

Qualifications

• Previous experience of working within an administrative/receptionist role within a facilities management environment or similar.
• Excellent customer service, interpersonal and communication skills.
• IT literate together with an understanding and experience industry specific IT applications.

Responsibilities

• Take control of the visitor management process and direct visitors to the appropriate location in the event of an emergency.
• React to client requests when logging departures and ensure processes align to location standards.
• Manage meeting room bookings via phone, email or in person; arrange catering and AV requirements and ensure rooms are set up and cleared.
• Maintain client spaces, ensuring meeting rooms, reception and restrooms meet standards.
• Promote a customer care ethos and deliver high quality facilities and administrative services to internal and external customers.
• Support the Building Manager with sickness, holidays and general absence and assist in other department duties.

Skills

Administrative experience

Receptionist role

Customer service

Tools

MS Office

Industry IT applications

Job description

CBRE Group, Inc. is seeking a front of house/coordinator to manage reception and visitor services across one or more properties in the North West.

You will support a site team of six, handle meeting room bookings, client catering, AV requirements and maintain high standards of client experience. Responsibilities include managing the visitor process, responding to client requests, administering safety records, coordinating with suppliers, and assisting CBRE Management with budgeting and