Front Desk & Facilities Coordinator – Site Operations

Smurfit Westrock; Hounslow; On-site; GBP 27,000 - 34,000; Full time

Job summary

Smurfit Westrock, a leading sustainable packaging company, is seeking an Office & Facilities Coordinator for our manufacturing site in the UK. You will deliver professional front of house service, handle essential administration, support Health and Safety, and assist with facilities operations to keep the site running smoothly.

As the first point of contact for visitors, contractors and callers, you will manage reception, mail, travel arrangements, room bookings, and site notices, while

Qualifications

• Strong customer service experience in a front-line or operational environment.
• Good literacy and numeracy skills.
• Competent information technology skills, including Microsoft Office applications.
• Strong attention to detail, particularly in administration and compliance tasks.
• Effective communication skills with the ability to engage across all levels of a manufacturing site.

Responsibilities

• Act as the first point of contact for visitors, contractors, and deliveries, ensuring a professional and safe reception experience.
• Manage visitor and contractor access in line with site security and compliance procedures.
• Handle incoming telephone calls and direct queries to the appropriate departments.
• Manage incoming and outgoing mail, parcels, and courier services.
• Coordinate meeting room bookings, hospitality requests, and general site support services.
• Maintain office supplies, consumables, and site notice boards.
• Support contractor compliance processes, including site inductions and work permit controls.
• Provide administrative support to the Maintenance Team, including filing maintenance records and breakdown reports.
• Arrange travel and accommodation for employees and visitors as required.
• Maintain employee records, including holiday and absence tracking.
• Carry out daily site checks and support operational data recording activities.
• Supervise and coordinate cleaning staff to ensure high standards of cleanliness across the site.
• Ensure reception, office areas, facilities, and external grounds are maintained to a clean, safe, and professional standard.
• Support Health and Safety activities, including reporting, compliance support, and promotion of safe working practices.
• Support environmental and sustainability initiatives across the site.
• Assist Human Resources and Operations teams with training coordination, engagement activities, and data analysis.

Skills

Customer service

Literacy and numeracy

MS Office

Attention to detail

Communication

Tools

Microsoft Office

Job description

Smurfit Westrock, a leading sustainable packaging company, is seeking an Office & Facilities Coordinator for our manufacturing site in the UK. You will deliver professional front of house service, handle essential administration, support Health and Safety, and assist with facilities operations to keep the site running smoothly.

As the first point of contact for visitors, contractors and callers, you will manage reception, mail, travel arrangements, room bookings, and site notices, while