Operations Assistant

Smurfit-Westrock; Belfast City District; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Enhanced pension contributions

Cycle to work scheme

Company education opportunities

Employee perks and discounts

Employee Assistance Programme

Long service awards

Job summary

Smurfit WestRock in Belfast (Mallusk) is seeking a highly organised Operations Assistant to support the Belfast site’s day-to-day activities. You will assist the General Manager and site teams, coordinate meetings, maintain records and contribute to efficient operations.

The role involves cross‑functional support across Operations, HR, Quality and Health & Safety, with emphasis on accuracy and professional communication. Onsite parking and staff benefits are included.

Qualifications

• Experience in an administrative, PA, EA or office administrator role.
• Strong organisational, communication and time management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide high‑quality administrative and executive support to the General Manager and leadership team.
• Coordinate meetings, diaries, visits and site events.
• Prepare, format and maintain reports, presentations and documents.

Skills

Administrative experience

Organisational skills

Communication skills

Time management

Microsoft Office

Attention to detail

Independent working

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit WestRock, the global leader in paper ‑ based packaging, is offering opportunities at our Belfast ‑ based plant in Mallusk, Newtownabbey. The Belfast plant is Ireland’s largest pharmaceutical packaging facility and has operated for over 150 years. We offer secure full ‑ time employment with excellent career development opportunities, a highly competitive salary, and strong employee incentives. The Belfast site has an annual turnover of more than £ 40 million and employs 170 full ‑ time staff.

Due to continued growth, we are seeking to fill the role:

Operations Assistant

We’re seeking a highly organised and proactive Operations Assistant to join our Belfast team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys supporting multiple business functions. We're looking for a professional, proactive individual with strong administrative experience, exceptional attention to detail, and the ability to manage priorities effectively. In this role, you'll provide essential support to the General Manager and wider site teams by coordinating day‑to‑day activities, maintaining accurate records, supporting key projects, and contributing to the efficient running of the Belfast site.

Job Purpose

Reporting to the Belfast General Manager, the Operations Assistant will provide confidential, professional and proactive administrative support across Operations, Human Resources, Quality and Health & Safety. This role plays a key part in ensuring the smooth running of the Belfast site by coordinating meetings, communications, records, reports and business‑critical activities while supporting compliance, efficiency and operational excellence.

Key Responsibilities

• Provide high‑quality administrative and executive support to the General Manager and wider leadership team.
• Coordinate meetings, diaries, customer visits and site events.
• Prepare, format and maintain reports, presentations, correspondence and business documentation.
• Manage records, filing systems, trackers and confidential information in line with company requirements.
• Act as a professional point of contact for employees, visitors, customers and suppliers.
• Support operational projects, action tracking and key business deadlines.
• Provide administrative support across Operations, HR, Quality and Health & Safety functions.
• Assist with recruitment administration, employee communications, training records and inductions.
• Support document control, audit administration, quality records and corrective action tracking.
• Maintain health and safety documentation, training matrices, meeting records and inspection logs.
• Ensure office systems, databases and shared records remain accurate, organised and up to date.

Knowledge, Skills & Experience

• Previous experience in an administrative, Personal Assistant, Executive Assistant or Office Administrator role.
• Excellent organisational, communication and time management skills.
• Strong attention to detail and ability to manage confidential information.
• Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Ability to prioritise workloads, work independently and meet deadlines.
• Experience of supporting Quality or Health & Safety systems would be advantageous.

What We’re Looking For

• Proactive and self‑motivated with a professional approach.
• Strong problem‑solving and analytical skills.
• Resilient, adaptable and able to manage competing priorities.
• Team‑focused with the ability to build effective working relationships.
• Committed to high standards, continuous improvement and deliveringresults.
• Free onsite parking.
• Enhanced pension contributions.
• 195 hours flexible holiday allowance, plus 8 annual bank holidays.
• Cycle to work scheme.
• Company‑sponsored education opportunities.
• Employee perks and discount platform.
• Employee Assistance Programme.
• Long service awards and monthly recognition initiatives.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.