Office and Facilities Coordinator

Smurfit Westrock; Hounslow; On-site; GBP 27,000 - 34,000; Full time

Job summary

Smurfit Westrock, a leading sustainable packaging company, is seeking an Office & Facilities Coordinator for our manufacturing site in the UK. You will deliver professional front of house service, handle essential administration, support Health and Safety, and assist with facilities operations to keep the site running smoothly.

As the first point of contact for visitors, contractors and callers, you will manage reception, mail, travel arrangements, room bookings, and site notices, while

Qualifications

• Strong customer service experience in a front-line or operational environment.
• Good literacy and numeracy skills.
• Competent information technology skills, including Microsoft Office applications.
• Strong attention to detail, particularly in administration and compliance tasks.
• Effective communication skills with the ability to engage across all levels of a manufacturing site.

Responsibilities

• Act as the first point of contact for visitors, contractors, and deliveries, ensuring a professional and safe reception experience.
• Manage visitor and contractor access in line with site security and compliance procedures.
• Handle incoming telephone calls and direct queries to the appropriate departments.
• Manage incoming and outgoing mail, parcels, and courier services.
• Coordinate meeting room bookings, hospitality requests, and general site support services.
• Maintain office supplies, consumables, and site notice boards.
• Support contractor compliance processes, including site inductions and work permit controls.
• Provide administrative support to the Maintenance Team, including filing maintenance records and breakdown reports.
• Arrange travel and accommodation for employees and visitors as required.
• Maintain employee records, including holiday and absence tracking.
• Carry out daily site checks and support operational data recording activities.
• Supervise and coordinate cleaning staff to ensure high standards of cleanliness across the site.
• Ensure reception, office areas, facilities, and external grounds are maintained to a clean, safe, and professional standard.
• Support Health and Safety activities, including reporting, compliance support, and promotion of safe working practices.
• Support environmental and sustainability initiatives across the site.
• Assist Human Resources and Operations teams with training coordination, engagement activities, and data analysis.

Skills

Customer service

Literacy and numeracy

MS Office

Attention to detail

Communication

Tools

Microsoft Office

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Purpose

We are looking for a proactive and highly organised Office & Facilities Coordinator to join our manufacturing and processing site. This is a key position responsible for delivering a professional front of house service while supporting the wider site with essential administrative, facilities, Health and Safety, and operational coordination activities.

You will be the first point of contact for visitors, contractors, and callers, ensuring the site presents a safe, welcoming, and well-managed environment. Alongside this you will play a vital role in supporting site operations, maintenance coordination, and facilities management to ensure smooth day-to-day running of the site.

Job Responsibilities/Key Accountabilities

• Act as the first point of contact for all visitors, contractors, and deliveries, ensuring a professional and safe reception experience


• Manage visitor and contractor access in line with site security and compliance procedures


• Handle incoming telephone calls and direct queries to the appropriate departments


• Manage incoming and outgoing mail, parcels, and courier services


• Coordinate meeting room bookings, hospitality requests, and general site support services


• Maintain office supplies, consumables, and site notice boards


• Support contractor compliance processed, including site inductions and work permit controls


• Provide administrative support to the Maintenance Team, including filing maintenance records and breakdown reports


• Arrange travel and accommodation for employees and visitors as required


• Maintain employee records, including holiday and absence tracking


• Carry out daily site checks and support operational data recording activities


• Supervise and coordinate cleaning staff to ensure high standards of cleanliness across the site


• Ensure reception, office areas, facilities, and external grounds are maintained to a clean, safe, and professional standard


• Support Health and Safety activities, including reporting, compliance support, and promotion of safe working practices


• Support environmental and sustainability initiatives across the site


• Assist Human Resources and Operations teams with training coordination, engagement activities, and data analysis

Knowledge, Skills, Experience

• Strong customer service experience in a front-line or operational environment


• Good literacy and numeracy skills


• Competent information technology skills, including Microsoft Office applications


• Strong attention to detail, particularly in administration and compliance tasks


• Effective communication skills with the ability to engage across all levels of a manufacturing site


• Strong organisational and prioritisation skills in a busy, fast-paced environment


• Ability to work independently and use initiative


• Comfortable working within an operational or manufacturing environment with changing priorities


• Ability to build positive working relationships with employees, contractors, and visitors

Competencies

• Organised and reliable


• Strong communicator


• Confidential and professional


• Proactive and solution focused


• Good attention to detail


• Team player with ownership mindset


• Adaptable in a fast-paced environment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.