Admissions & Enquiries Reception Specialist

Colchester Institute; Colchester; On-site; GBP 6,000 - 8,000; Part time

Job summary

Colchester Institute in Colchester is seeking a Reception and Information Officer to provide a professional, friendly reception and enquiry service for applicants, parents, employers and schools throughout admissions and enrolment for Further Education programmes. The role is 16 hours per week over 38 weeks at Colchester Campus, permanent with fixed shifts.

You will handle front of house duties, respond to enquiries across media, ensure data protection, and support the Admissions, Registration

Qualifications

• Experience delivering a flexible customer-focused support service across multiple channels.
• Experience working in a busy administrative team with competing priorities.
• Proven ability to apply policies and produce accurate documents to a high standard.

Responsibilities

• Provide a first point of contact at the reception, welcoming visitors and handling enquiries.
• Respond to enquiries through various media, offering clear information and guidance.
• Support admissions, enrolment and related processes using college databases and software.
• Keep knowledge up to date on college programmes and upcoming events.
• Assist in processing applications in line with college policy and procedures.

Skills

Customer service

Administrative support

Data protection

Microsoft Office

Telephone handling

Communication skills

Education

GCSE English and Maths (Level 2)

Tools

Database systems

Microsoft Office

Job description

Colchester Institute in Colchester is seeking a Reception and Information Officer to provide a professional, friendly reception and enquiry service for applicants, parents, employers and schools throughout admissions and enrolment for Further Education programmes. The role is 16 hours per week over 38 weeks at Colchester Campus, permanent with fixed shifts.

You will handle front of house duties, respond to enquiries across media, ensure data protection, and support the Admissions, Registration