Customer Service Assistant

Beighton; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sheffield City Council is seeking two Customer Service Assistants to join the Homelessness and Supported Housing Service. You will deliver a professional reception, handle calls, and provide frontline information and support to residents and customers.

You will manage administrative tasks, maintain records, and use ICT systems. A welcoming, team-oriented approach and strong communication skills are essential for success.

Qualifications

• Experience of dealing with customers face to face, over the phone or at a reception.
• Good communication skills and a professional, approachable manner.
• Organised with the ability to manage a varied workload and use computer systems.
• Confident using Microsoft applications to record and communicate information.

Responsibilities

• Provide a welcoming, professional and responsive service in person and over the telephone.
• Support customers accessing services; provide information and assistance.
• Undertake administrative duties: processing information, maintaining records, handling correspondence, ordering supplies and distributing mail.
• Use ICT systems to record, retrieve and communicate information accurately.
• Contribute to the smooth running of the service as part of a wider team.

Skills

Customer service experience

Communication skills

Teamwork

Organisational skills

IT literacy

Tools

Microsoft Office

ICT systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full Time

Package x2 Permanent Positions1 at 37hrs1 at 18.5

We have an exciting opportunity for a Customer Service Assistant to join our Homelessness and Supported Housing Service, supporting residents, customers and colleagues through the delivery of a professional reception, telephone and administrative service.

Would you enjoy working in a busy customer-focused environment where no two days are the same?

Are you someone who enjoys helping people, providing excellent customer service and ensuring customers receive the support and information they need?

Customer Service Assistant

As a Customer Service Assistant, you will be the first point of contact for many of our customers, providing a welcoming, professional and responsive service both in person and over the telephone. You will support customers accessing our services, provide information and assistance, and ensure enquiries are dealt with efficiently and sensitively.

You will undertake a variety of administrative duties including processing information, maintaining records, handling correspondence, ordering supplies and distributing mail. You will also use a range of ICT systems to record, retrieve and communicate information accurately.

Working as part of a wider team, you will contribute to the smooth running of the service, helping to ensure customers receive a reliable, efficient and positive experience whenever they contact or visit us.

Who We Are Looking For

We are looking for an enthusiastic and motivated individual who is passionate about delivering excellent customer service.

You will have experience of dealing with customers either face to face, over the telephone or in a reception environment and be comfortable working in a busy customer-focused setting. You will possess good communication skills, a professional and approachable manner, and the ability to work effectively as part of a team.

You will be organised, able to manage a varied workload, and confident using computer systems and Microsoft applications. Above all, you will be committed to delivering high-quality support to customers and colleagues while representing Sheffield City Council professionally and positively.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.