Front Desk & Customer Liaison Specialist

Mitie Group plc.; Preston; On-site; GBP 29,000 - 33,000; Full time

Job summary

Mitie Group plc. is seeking a Customer Liaison Representative for a temporary maternity cover at BAE Systems, Warton & Samlesbury. You will greet visitors, direct them to the right teams and act as the face of the facility.

This role demands excellent customer service, strong English communication, and the ability to obtain SC clearance. It is 42 hours per week, with shifts 07:00–17:30 (Mon–Thu) and 07:00–13:00 (Fri).

Qualifications

• Demonstrated ability to deliver high-quality customer service.
• Excellent organisational and time-management skills.
• Strong written and spoken English; able to liaise with staff at all levels.
• Proficient with Microsoft Word and Excel; computer literacy essential.
• Must be able to obtain SC clearance.

Responsibilities

• Greet and direct visitors, ensuring a welcoming and safe atmosphere.
• Act as first point of contact for clients arriving at the building.
• Review bookings via the kiosk system and provide support to supervisors.

Skills

Customer service

Teamwork

Organisational skills

Communication

Tools

MS Word

MS Excel

Job description

Mitie Group plc. is seeking a Customer Liaison Representative for a temporary maternity cover at BAE Systems, Warton & Samlesbury. You will greet visitors, direct them to the right teams and act as the face of the facility.

This role demands excellent customer service, strong English communication, and the ability to obtain SC clearance. It is 42 hours per week, with shifts 07:00–17:30 (Mon–Thu) and 07:00–13:00 (Fri).