Customer Liaison Representative

Mitie Cleaning & Hygiene Services; Preston; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle to work

Life cover

Share plan

Mitie Stars rewards

Training & development

Inclusive recruitment

Job summary

Mitie is seeking a Customer Liaison Representative to greet visitors at the Link Facility, direct them appropriately and act as the face of the service. You will review bookings, support supervisors and ensure a high-quality visitor experience at the site near Warton & Samlesbury.

The role emphasizes customer-focused service, strong communication, and the ability to gain SC clearance where required. Hours are full-time, with a UK-based shift pattern. Competitive benefits apply.

Qualifications

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers.
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy.
• Proven ability to provide a high level of customer service.
• Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
• Must have the ability to gain SC Clearance.

Responsibilities

• Greet and direct customers to ensure a welcoming, safe atmosphere.
• Be the first point of contact for clients on arrival.
• Review bookings via the Kiosk booking system.
• Provide feedback to the Team Leader and support Supervisors.
• Coordinate visitor management and seating planning.
• Identify defects and coordinate corrective actions to maintain standards.

Skills

Team player

Organisational skills

Customer service

Communication skills

Microsoft Word/Excel

SC Clearance

Tools

Microsoft Word/Excel

Job description

Better places, thriving communities.

Job Title:

Customer Liaison Representative

Reports to:

Front of House Team Leader

Location:

BAE Systems, Warton & Samlesbury

Temporary role to cover maternity leave

Purpose:

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours:

42 Hours per week between the following hours:
Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00
Shift patterns are subject to availability and will be decided upon business needs.

Hourly rate - £13.45

What We Are Looking For / Qualifications And Experience

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Proven ability to provide a high level of customer service
• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
• Computer Proficiency
• Must have the ability to gain SC Clearance

Benefits and Perks

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

About Mitie

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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