Customer Liaison Representative

Mitie Group plc.; Preston; On-site; GBP 29,000 - 33,000; Full time

Job summary

Mitie Group plc. is seeking a Customer Liaison Representative for a temporary maternity cover at BAE Systems, Warton & Samlesbury. You will greet visitors, direct them to the right teams and act as the face of the facility.

This role demands excellent customer service, strong English communication, and the ability to obtain SC clearance. It is 42 hours per week, with shifts 07:00–17:30 (Mon–Thu) and 07:00–13:00 (Fri).

Qualifications

• Demonstrated ability to deliver high-quality customer service.
• Excellent organisational and time-management skills.
• Strong written and spoken English; able to liaise with staff at all levels.
• Proficient with Microsoft Word and Excel; computer literacy essential.
• Must be able to obtain SC clearance.

Responsibilities

• Greet and direct visitors, ensuring a welcoming and safe atmosphere.
• Act as first point of contact for clients arriving at the building.
• Review bookings via the kiosk system and provide support to supervisors.

Skills

Customer service

Teamwork

Organisational skills

Communication

Tools

MS Word

MS Excel

Job description

Job Title: Customer Liaison Representative

Reports to: Front of House Team Leader

Location: BAE Systems, Warton & Samlesbury

Temporary role to cover maternity leave

Purpose:

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours: 42 Hours per week between the following hours:

Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00

Shift patterns are subject to availability and will be decided upon business needs.

Hourly rate - £13.45

What we are looking for / Qualifications and Experience:

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Proven ability to provide a high level of customer service
• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
• Computer Proficiency

• Must have the ability to gain SC Clearance