Front Desk & Customer Experience Specialist

CBRE; Carterton; On-site; GBP 21,000 - 26,000; Full time

Job summary

CBRE is seeking a Receptionist for our Carterton site to deliver outstanding customer service, greet guests, manage registrations, and coordinate visitor passes. You will also assist with room bookings, taxi arrangements, and general admin tasks to ensure smooth daily operations.

The role emphasises memory for names, professional presence, and the ability to work across IT systems while maintaining a welcoming reception area for residents and visitors.

Qualifications

• Experience in operating a resource or a hotel reservation system.
• Strong experience of operating within a Customer Service environment.
• Computer literate.
• Strong customer services skills and experience.
• Present a self- image of confidence and authority.
• Service orientated attitude.
• Ability to memorise names and recognise individuals’ particulars.
• Ability to provide services to the highest specification within a Corporate Head Office Building.
• Strong team player.
• Excellent time management and organisational skills.
• Excellent computer skills and the ability to learn new software and systems.

Responsibilities

• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for enquiries.
• Ensure guests are greeted and welcomed courteously and their needs are anticipated.
• Register guests efficiently and notify hosts, remembering names and faces.
• Issue passes and explain HSE and evacuation procedures to visitors.
• Keep the reception area clean and tidy at all times.
• Manage desk coverage and ensure the desk is never unattended during hours of operation.
• Complete daily activity spreadsheets and shift checklists for efficient reception operations.
• Book taxis and cars for staff and visitors from approved suppliers.
• Administer bookings for meeting rooms and inductions.
• Be competent with a range of IT systems and provide general admin support.
• Assist guests with luggage on arrival and store items with receipt tags.
• Support Facilities Management with general team admin tasks.
• Aim to maintain high visual standards of the reception area and related spaces.
• Provide local area information, directions, and travel updates as needed.
• Contribute to and utilize the Customer Service team noticeboard.

Skills

Customer service experience

Computer literacy

Time management

Team player

Attention to detail

Professional presentation

Memory for names/face recognition

Service orientation

Learning new software

Strong communication

Job description

CBRE is seeking a Receptionist for our Carterton site to deliver outstanding customer service, greet guests, manage registrations, and coordinate visitor passes. You will also assist with room bookings, taxi arrangements, and general admin tasks to ensure smooth daily operations.

The role emphasises memory for names, professional presence, and the ability to work across IT systems while maintaining a welcoming reception area for residents and visitors.