Front Desk & Community Experience Lead

WeWork Inc.; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

WeWork Inc. is seeking a Front Desk Associate in London to be the welcoming face for members and guests. You will handle front desk duties, register visitors, and support the Community Management team throughout the day, fostering a friendly, efficient environment.

You will learn WeWork products, assist with mail and space management, and help sustain a high level of guest satisfaction while promoting services relevant to members and enterprise clients.

Qualifications

• You’re a people-person with outstanding interpersonal skills.
• Experience in hospitality, retail or customer service is preferred but not required.
• Comfortable representing the brand face-to-face and assisting members and guests.

Responsibilities

• Greet members and guests, manage front desk during business hours, and register visitors according to guest policies.
• Engage with members to understand needs, build relationships, and promote WeWork services.
• Support building operations: mail handling, space monitoring, restocking, and incident response.

Skills

Interpersonal skills

Customer service

Hospitality

Teamwork

Multitasking

Basic computer skills

Verbal communication

Written communication

Education

Secondary school certificate

Job description

WeWork Inc. is seeking a Front Desk Associate in London to be the welcoming face for members and guests. You will handle front desk duties, register visitors, and support the Community Management team throughout the day, fostering a friendly, efficient environment.

You will learn WeWork products, assist with mail and space management, and help sustain a high level of guest satisfaction while promoting services relevant to members and enterprise clients.