Front Desk & Client Experience Coordinator

Brabners; Leeds; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Flexible hours

Pension scheme

Life Insurance & Income Protection

25 days annual leave + bank holidays

My Days and discretionary time off

Wellbeing support

Career development opportunities

Job summary

Brabners, a purpose-led independent law firm with over 200 years of history, seeks a Receptionist for its Leeds office. You will be the welcoming face, providing front-of-house support, coordinating meetings, and handling admin tasks to keep the office running smoothly.

The role offers a varied workload in a busy environment, with opportunities to interact with clients and colleagues at all levels while delivering excellent service.

Qualifications

• Experience in reception, front-of-house or customer service.
• Excellent organisational skills and attention to detail.
• Able to manage multiple priorities in a busy environment.
• Confident communicating with clients and colleagues at all levels.

Responsibilities

• Manage the reception desk and provide a professional front-of-house service.
• Answer, screen, and direct incoming telephone calls.
• Welcome visitors and ensure they are directed appropriately.
• Prepare, open, and close meeting rooms, ensuring they are organised and fully equipped for use.
• Coordinate food and refreshment orders for meetings and events.
• Arrange travel and hotel bookings for colleagues as required.
• Process incoming mail, including scanning and distributing post.
• Prepare and manage outgoing post and courier collections.
• Maintain and clean client and colleague coffee machines.
• Monitor and order office supplies and other essential items.
• Support the wider office with general administrative and facilities tasks.

Skills

Communication skills

Microsoft Office

Organisational skills

Customer service

Tools

Outlook

Word

Excel

Job description

Brabners, a purpose-led independent law firm with over 200 years of history, seeks a Receptionist for its Leeds office. You will be the welcoming face, providing front-of-house support, coordinating meetings, and handling admin tasks to keep the office running smoothly.

The role offers a varied workload in a busy environment, with opportunities to interact with clients and colleagues at all levels while delivering excellent service.