Receptionist

Brabners; Leeds; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Flexible hours

Pension scheme

Life Insurance & Income Protection

25 days annual leave + bank holidays

My Days and discretionary time off

Wellbeing support

Career development opportunities

Job summary

Brabners, a purpose-led independent law firm with over 200 years of history, seeks a Receptionist for its Leeds office. You will be the welcoming face, providing front-of-house support, coordinating meetings, and handling admin tasks to keep the office running smoothly.

The role offers a varied workload in a busy environment, with opportunities to interact with clients and colleagues at all levels while delivering excellent service.

Qualifications

• Experience in reception, front-of-house or customer service.
• Excellent organisational skills and attention to detail.
• Able to manage multiple priorities in a busy environment.
• Confident communicating with clients and colleagues at all levels.

Responsibilities

• Manage the reception desk and provide a professional front-of-house service.
• Answer, screen, and direct incoming telephone calls.
• Welcome visitors and ensure they are directed appropriately.
• Prepare, open, and close meeting rooms, ensuring they are organised and fully equipped for use.
• Coordinate food and refreshment orders for meetings and events.
• Arrange travel and hotel bookings for colleagues as required.
• Process incoming mail, including scanning and distributing post.
• Prepare and manage outgoing post and courier collections.
• Maintain and clean client and colleague coffee machines.
• Monitor and order office supplies and other essential items.
• Support the wider office with general administrative and facilities tasks.

Skills

Communication skills

Microsoft Office

Organisational skills

Customer service

Tools

Outlook

Word

Excel

Job description

THE ROLE & TEAM

We are looking for a Receptionist to be the welcoming face of our Leeds office, providing exceptional front-of-house support while ensuring the smooth day-to-day running of our workplace.

This is a varied role that combines reception duties, office administration, facilities support, and meeting coordination, making it ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent service.

As Receptionist, you will be the first point of contact for clients, visitors, and colleagues, ensuring a professional and positive experience for everyone who visits or contacts our office. You will work closely with colleagues across the business to provide administrative and operational support whilst helping maintain a welcoming and efficient workplace.

Please note: Internally this role is called Client Experience Assistant.

KEY RESPONSIBILITIES

• Manage the reception desk and provide a professional front-of-house service.
• Answer, screen, and direct incoming telephone calls.
• Welcome visitors and ensure they are directed appropriately.
• Prepare, open, and close meeting rooms, ensuring they are clean, organised, and fully equipped for use.
• Coordinate food and refreshment orders for meetings and events.
• Arrange travel and hotel bookings for colleagues as required.
• Process incoming mail, including scanning and distributing post.
• Prepare and manage outgoing post and courier collections.
• Maintain and clean client and colleague coffee machines, including regular flushing and upkeep.
• Monitor and order office supplies, stationery, kitchen stock, and other essential items.
• Support the wider office with general administrative and facilities-related tasks.

ABOUT YOU

We're looking for someone who is:

• Friendly, professional, and approachable.
• Highly organised with excellent attention to detail.
• Able to manage multiple priorities and work effectively in a busy environment.
• Confident communicating with clients, visitors, and colleagues at all levels.
• Proactive and willing to take ownership of tasks.
• Comfortable using Microsoft Office applications, including Outlook, Word, and Excel.
• Experienced in reception, front-of-house, office administration, or customer service roles

BENEFITS

• Competitive Salary
• Flexible approach to working hours
• Bupa/ Medicash
• Discretionary bonus opportunities
• Pension scheme
• Life Insurance & Income Protection Insurance
• 25 days Annual Leave plus flex bank holidays (increasing with service)
• Option to buy 10 additional days annual leave each year
• 2 My Days (in addition to your holiday entitlement)
• Additional discretionary annual leave days
• Enhanced Maternity, Paternity & Adoption Leave
• Career Development Opportunities
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.