Front Desk Admin & Call Handler

CPFT

Cambourne

On-site

GBP 26,000 - 27,000

Full time

3 days ago

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Job summary

CPFT in Cambourne is recruiting for enthusiastic Call Handler/Administrators to join the Community Nursing Front of House Team. Full-time 37.5 hours and part-time 30 hours are available, with posts at Cambourne and Peterborough.

You will provide a comprehensive admin service and handle calls professionally to support community health services. The role requires calm, patient communication and accurate data handling across multiple systems, with travel across Cambridgeshire and Peterborough to

Qualifications

Educated to GCE/GCSE standard.
RSA stage II/NVQ Level 2 in Administration or equivalent.
Good command of written English.

Responsibilities

Answer all telephone calls within the defined timeframe.
Use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately.
Manage all calls in a controlled and professional manner.
Inputting and updating service user information on computerised information systems, creating service user notes where necessary.
Maintain filing in both paper and electronic records, ensuring that it is always kept up to date.
Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required.