Front Desk Associate - Guest Experience & Check-In

Genting Casinos UK Ltd.; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private GP helpline

Pension scheme

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health Cash Plan

Job summary

Genting Casinos UK Ltd. is seeking a friendly receptionist to warmly welcome guests and provide outstanding customer service at the front desk. You will handle guest check-in, administration, and related tasks while maintaining a positive and professional demeanor.

Experience in reception is preferred but not essential. The role offers a competitive salary and a range of employee benefits, with opportunities for development within a large, well-known leisure brand.

Qualifications

• Previous reception experience is preferred but not essential.
• The role requires you to provide outstanding customer service and handle guest administration.

Responsibilities

• Meeting and greeting all visitors in a professional and courteous manner.
• Proficient IT skills and ability to handle administration.
• Deliver excellent customer service to guests.
• Maintain a professional telephone manner.
• Communicate effectively and build rapport with guests.
• Be flexible to work varied shifts, including nights and weekends.

Skills

Greeting visitors

Good IT skills

Customer service

Telephone manner

Communication skills

Flexible shifts (nights/weekends)

Job description

Genting Casinos UK Ltd. is seeking a friendly receptionist to warmly welcome guests and provide outstanding customer service at the front desk. You will handle guest check-in, administration, and related tasks while maintaining a positive and professional demeanor.

Experience in reception is preferred but not essential. The role offers a competitive salary and a range of employee benefits, with opportunities for development within a large, well-known leisure brand.