Front Desk Associate

Rosewood London; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holidays

Company pension

Complimentary room nights

F&B discount

Job summary

Rosewood London is seeking a Hotel Receptionist to join our Front Office team. You will welcome guests, handle queries, and deliver a personalised arrival and departure experience while supporting revenue through cross-selling F&B.

The role offers a 4-day working week, opportunities to grow within a luxury brand, and benefits including 28 days’ holidays, a company pension, and international F&B discounts.

Qualifications

• Strong guest service mindset and ability to anticipate needs.
• Excellent communication and teamwork in a luxury hotel setting.
• Organised, proactive, and capable of prioritising tasks.

Responsibilities

• Welcome guests and check them in/out with warmth and efficiency.
• Handle guest queries and resolve issues to ensure a memorable stay.
• Support front desk operations and maintain a clean, organised lobby and reception area.
• Provide personalised arrivals and departures, maximising guest satisfaction and revenue opportunities.

Skills

Guest service

Teamwork

Communication

Proactive

Opera PMS

Tools

Opera PMS

Job description

We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.

Key expectations of this role are

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team and build relationships with the others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide