Front Desk and Dining Team Member (Permanent)

Premier-Inn; Ross-on-Wye; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training and support from day one

Opportunities to learn new skills and\

Whitbread Benefits Card – up to 60%\n

Job summary

Premier Inn in Ross-on-Wye is seeking a Ground Floor Team Member to welcome guests, help with check-in, and assist with breakfast or dinner while keeping public areas tidy. Roles involve shifts across evenings and weekends to ensure smooth hotel operations.

No hotel experience is required; friendly, calm staff who enjoy helping people will be trained across reception, restaurant service and guest support. Join Premier Inn and grow with the team.

Qualifications

• No hotel experience required.
• Friendly and helpful attitude.
• Willingness to learn and adapt.

Responsibilities

• Welcome guests and assist with check-in and inquiries.
• Serve breakfast or dinner, including bar service and alcohol handling.
• Answer questions and resolve guest issues.
• Keep reception, dining and public areas clean and welcoming.
• Support teammates when busy to ensure smooth hotel operations.
• Ensure guests feel cared for from arrival to departure.

Skills

Customer service

Communication skills

Calm under pressure

Teamwork

Job description

Premier Inn in Ross-on-Wye is seeking a Ground Floor Team Member to welcome guests, help with check-in, and assist with breakfast or dinner while keeping public areas tidy. Roles involve shifts across evenings and weekends to ensure smooth hotel operations.

No hotel experience is required; friendly, calm staff who enjoy helping people will be trained across reception, restaurant service and guest support. Join Premier Inn and grow with the team.