Front Desk Agent - Marriott

CUSA, LLC; East Midlands; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Fairfield Inn & Suites York is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and provide local information about the York area. You will balance cash, handle reservations, and coordinate with housekeeping to ensure smooth operations.

The role offers Marriott-brand training, opportunities for advancement within hospitality, and a stable team environment in a fast-paced setting.

Qualifications

• Friendly, outgoing personality and strong communication skills.
• Ability to stay calm and organized during busy periods.
• Willingness to work mornings, evenings, weekends and holidays.
• Basic computer skills and cash handling experience preferred.

Responsibilities

• Welcome guests with efficient, friendly check-in and check-out.
• Handle reservations, room assignments, and guest requests.
• Answer phones and provide local information about the hotel and York.
• Resolve guest concerns quickly and professionally.
• Balance cash, credit card transactions, and daily reports.
• Coordinate with housekeeping and maintenance to keep operations running smoothly.
• Maintain a clean, organized front desk and lobby area.
• Deliver Marriott service standards.

Skills

Friendly personality

Communication skills

Problem solving

Calm under pressure

Dependable and punctual

Basic computer skills

Flexible hours

Hotel experience welcome

Job description

Front Desk Agent

Fairfield Inn & Suites by Marriott

York, Nebraska

You set the tone for every guest stay.

At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests arrive tired from the road, traveling for work, visiting family, or passing through Nebraska. You are the first person they meet and the person they remember when they leave.

We are looking for someone who is upbeat, organized, and genuinely enjoys helping people. If you like fast paced environments, solving problems, and making guests feel welcome, this is a strong opportunity to build hospitality experience with the Marriott brand.

What You Will Do

• Welcome guests and provide efficient, friendly check-in and check-out
• Handle reservations, room assignments, and guest requests
• Answer phones and assist guests with information about the hotel and the York area
• Resolve guest concerns quickly and professionally
• Balance and manage cash, credit card transactions, and daily reports
• Coordinate with housekeeping and maintenance to keep operations running smoothly
• Maintain a clean, organized, professional front desk and lobby area
• Deliver the service standards expected from a Marriott-branded hotel

What We Are Looking For

• Friendly, outgoing personality
• Strong communication and problem solving skills
• Ability to stay calm and organized during busy periods
• Dependable and punctual
• Basic computer skills
• Ability to work mornings, evenings, weekends, and holidays when needed
• Hotel experience is helpful but not required. We will train the right person

Why This Job Is Worth Considering

• Work for the Marriott brand, one of the most recognized hotel companies in the world
• Opportunity to grow into supervisor or management roles in hospitality
• Stable year-round business with travelers from across the country
• Positive team environment where your effort matters

Benefits Include

• Competitive hourly pay and bonus opportunity

If you enjoy people, take pride in good service, and want to build experience with a respected hotel brand, we would like to meet you.

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.